Refund policy
Refund and Return Policy
Return Window
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return in accordance with EU consumer protection laws.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned due to hygiene and health protection reasons once unsealed or opened:
- Opened needles, cartridges, and sterile equipment
- Opened inks, pigments, and liquids
- Personal care and hygiene items
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Right of Withdrawal
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, subject to the hygiene restrictions noted above.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Contact Us
If you have any questions on how to return your item, contact us:
- Email: nnekij@gmail.com
- Phone: +371 25722931
- SIA Inkline, Zilupes iela 25-2, Riga, Latvia, LV-1019